📦 Shipping & Returns

We’re committed to making your MonortPaws Store experience smooth, fast, and worry-free 🐾

🚚 Shipping Information

We currently ship across the United States only.

• Processing Time: Orders are processed within 1–2 business days.
• Delivery Time: Standard delivery takes 3–7 business days, depending on your location.
• Tracking: Once your order ships, you’ll receive a confirmation email with a tracking link.

We work with trusted carriers to ensure your packages arrive safely and on time.

🔄 Returns & Exchanges

We want you (and your pet!) to be happy with every purchase. If something isn’t right, we’re here to help 💛

• Return Window: You can return unused items within 30 days of delivery.
• Condition: Items must be in original packaging and unused.
• Refunds: Refunds are processed within 5–7 business days after receiving your return.
• Exchanges: If you’d like to exchange for another size or product, contact us before returning your order.

To start a return or exchange, email us at:
📧 monortpawsstore@gmail.com

🛡️ Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 7 days of delivery with a photo and your order number. We’ll replace or refund the product at no extra cost.

Please note: Sale items and gift cards are non-refundable.

🐕 Thank You for Shopping with MonortPaws Store!

We’re more than a pet store — we’re a family of animal lovers 💙