FAQs

🐶 Frequently Asked Questions

We’ve gathered the most common questions our customers ask — if you don’t find your answer here, feel free to contact us anytime.

📦 How long does shipping take?
Orders are processed within 1–2 business days and delivered in 3–7 business days across the United States. You'll receive a tracking number by email once your order is shipped.
🚚 Do you offer international shipping?
At this time, we only ship within the United States. We're working to expand soon!
🔎 How can I track my order?
Once your order is shipped, you’ll receive a tracking email. You can also log into your account to check the status anytime.
💰 What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging.
📩 How do I request a return?
Simply email us at monortpawsstore@gmail.com with your order number and reason for return — our team will guide you through the process.
💳 Do you offer refunds or exchanges?
Yes! Once your return is received and inspected, we’ll process a refund or exchange within 5–7 business days.
🐾 Are your products safe for pets?
Absolutely! Every product is carefully selected for safety, durability, and comfort — we only sell what we’d use for our own pets.
🐕 Where do your products come from?
We source from trusted, high-quality manufacturers who share our love for pets and commitment to excellence.
📏 How do I choose the right size for my pet?
Each product page includes a Size Guide — measure your pet before ordering to ensure the perfect fit.
💳 What payment methods do you accept?
We currently accept Visa, Mastercard, and PayPal.
🔒 Is it safe to shop on your website?
100%! MonortPaws Store uses SSL encryption and secure checkout to keep your personal data protected.
Didn’t find your answer? 💌 Contact us anytime at monortpawsstore@gmail.com — we’ll be happy to help you and your furry friend!

Because they deserve the best

MonortPaws Store was born from love and care for every paw.

Our Story

MonortPaws Store began with a simple idea — that every pet deserves love, comfort, and the very best products to make their tails wag and hearts happy.

What started as a small passion for finding quality accessories for our own pets grew into a mission to bring premium, affordable products to pet owners across the United States.

Every item in our store is carefully selected to ensure safety, quality, and happiness for your furry (and sometimes feathered!) friends.

Our Values

  • 🐶 Love: Pets are family — we treat them like ours.

  • 🛡️ Quality: We only offer what we’d use for our own pets.

  • 🌍 Trust: Transparency, fast shipping, and 100% secure payments.

  • 💚 Sustainability: We support eco-friendly brands and responsible production.

Why Choose Us?

  • 🐾Premium Quality

    Products tested and loved by real pet owners.

  • 🚚Fast Shipping

    Quick, reliable delivery across the U.S.

  • 💬Customer Care

    Friendly, responsive, and always here for you.